This Privacy Policy explains how Orgo Drinks ("Orgo," "we," "us," or "our") collects, uses, discloses, and protects information when you use the Orgo Drinks mobile application (the "App"), including both the Customer app and the Admin app (collectively, the "Services"). By creating an account or using the App, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Orgo Drinks 268 Bath Road, Slough, SL1 4DX, United Kingdom Email: support@orgodrinks.co.uk Phone: 07598 020808
2. Information We Collect
2.1 Information You Provide
| Data Type | Customer App | Admin App |
|---|---|---|
| Name | ✅ | ✅ |
| Email address | ✅ | ✅ |
| Phone number | ✅ | ✅ |
| Password (encrypted) | ✅ | ✅ |
| Delivery/business address | ✅ | ✅ |
| Payment details (processed via third-party payment provider) | ✅ | — |
| Order history and preferences | ✅ | ✅(view/manage) |
| Support/contact messages | ✅ | ✅ |
| Staff role and permissions | — | ✅ |
We do not store full payment card numbers on our servers; payments are processed by a PCI-DSS-compliant third-party payment gateway.
2.2 Information Collected Automatically
Device information: device model, operating system version, unique device identifiers, mobile network information.
Usage data: app screens visited, features used, session duration, crash logs, and diagnostic data.
Push notification tokens: to send order updates, promotions, and service alerts.
The App does not access your device's location, camera, or contacts.
2.3 Information From Third Parties
Payment confirmation status from our payment processor.
Analytics data from services such as Google Analytics/Firebase (if used).
3. How We Use Your Information
We use collected information to:
1. Create and manage your account.
2. Process and fulfil orders placed through vending machines or delivery.
3. Send order confirmations, status updates, and receipts.
4. Enable Admin users to manage inventory, machines, orders, and customer support.
5. Improve app performance, fix bugs, and develop new features.
6. Send promotional offers and updates (with opt-out available).
7. Detect and prevent fraud, abuse, or security incidents.
8. Comply with legal obligations (e.g., tax, consumer protection).
4. Legal Basis for Processing (UK GDPR)
We process personal data under the following legal bases:
Contract — to provide the Services you request (e.g., processing orders).
Consent — for location access, push notifications, and marketing communications.
Legitimate interests — for app analytics, fraud prevention, and service improvement.
Legal obligation — for record-keeping and tax/accounting requirements.
5. Admin Role — Additional Notice
Admin users (Orgo staff or authorised partners) have access to a separate area of the App used to manage:
Customer orders and order status
Machine inventory and stock levels
Customer support tickets
Sales and usage reports
Admin accounts are provisioned and monitored by Orgo. Admin activity within the app (e.g., changes to orders or inventory) may be logged for accountability and security purposes. Admin users must only access customer data as necessary to perform their duties and must comply with Orgo's internal data handling policies.
6. Sharing of Information
We do not sell your personal information. We may share information with:
Payment processors — to complete transactions.
Cloud hosting and infrastructure providers — to store and operate the App securely.
Delivery/logistics partners — if applicable, to fulfil orders.
Analytics providers — to understand app usage (aggregated/anonymised where possible).
Law enforcement or regulators — where required by law.
Business transfers — in connection with a merger, acquisition, or sale of assets.
7. Data Retention
We retain personal data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 9).
8. Data Security
We implement industry-standard technical and organisational measures, including encryption in transit, access controls, and secure hosting, to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent (e.g., for marketing or location access)
Request data portability
Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner's Office — ico.org.uk)
To exercise these rights, contact us at support@orgodrinks.co.uk.
10. Children's Privacy
The App is not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Permissions Used by the App
The App is limited to plain functionality and does not request access to your location, camera, contacts, or media files. The only device permission used is:
Notifications — to send order and service updates
You can manage or revoke this permission at any time through your device settings.
12. Third-Party Services
The App may use third-party SDKs (e.g., payment gateway, push notification service, analytics/crash reporting). These providers may collect information as described in their own privacy policies.
13. International Data Transfers
If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via the App or email, and the "Last updated" date above will be revised accordingly.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact: Orgo Drinks 268 Bath Road, Slough, SL1 4DX, United Kingdom Email: support@orgodrinks.co.uk Phone: 07598 020808